Revisions are entirely possible with Visionary Web Studios. At the time of deciding the package of your services, you can also decide the number of revisions permitted within the selected package. There are no additional fees if you are getting the revisions that are part of your design. The are no hidden charges if your design concepts remain the same. With a team that is entirely dedicated to giving you the best services possible, you can get the revised design within 48 hours. Fast services that guarantee your satisfaction with all our services.
Turn Around Time
We understand that the Turn Around Time is extremely important when we are talking about design services. Our team wishes to keep you involved in all stages of a design which is why our company has a policy of providing you with at least 48 hours or 2 working days to revise and review the designs. However, in some cases, Visionary Web Studios may provide 72 hours or 3 working days, depending on the necessity of the task at hand.
An example of how the 48 hours or 72 hours Turn Around Time works is:
100% Money Back Guarantee
The Visionary Web Studios is so confident in the services we provide that every client is offered a 100% money back guarantee on all design services. A 100% claim can be made if your case meets the terms assigned below.
You might not always be dealt the cards that you like. In the case that you are looking for a refund, you can do so with design services. There is a possibility that you do not receive the entire amount. There will definitely be conditions that will apply and may vary according to your specific case.
You will not be eligible for the Refund Policy in the case:
Note: It is necessary that you understand that Visionary Web Studios has the final right to terminate any contract or reject a project when they see fit. Once you have been issued the refund, you will not be allowed to use any of the designs that have been provided by our team of experts. Visionary Web Studios will become the owner of the designs and may use them how they seem fit. You will not be allowed the use or access to any of the designs.
Services not related to design services are not eligible for refunds under any circumstances. They are not covered under our 100% money back guarantee. If such a service is acquired as part of a Package Deal of any kind, they cannot be used to request a refund on the entire package. Examples of such services are as follows:The designs made by Visionary Web Studios that are not part of the services are not eligible for refunds. The services that cannot be eligible for services are:
The services that have not been a part of the 100% refund policy is and are not up to your satisfaction may be reviewed with the company. It may be possible that you may receive a partial refund after reviewing.
Claim Your Refund
If you are looking to claim a refund, you may contact us:
When you claim your refund, we process the request to provide you with a complete analysis report of your tasks. We will initiate our protocols that refer to refund claims.
If you are looking to cancel a project, you may do so within 24 hours of placing your booking. In the case that you are not able to do so before the deadline timings, there will be a cancellation fee charge.
By receiving a refund, you will not have any rights to the designs. This applies in the case that there is no mutual agreement in written format. Copyright Acquisition of the Government Copyright Agencies will be provided a copy to maintain legality.
Quality Assurance Policy
Visionary Web Studios ensure that you are able to get the best services possible. All your requirements are made to ensure that you are satisfied. You will be provided with a well-researched design.
100% Satisfaction Guarantee
Design Ownership & Rights
Designs that have been finalized and approved by Visionary Web Studios will be provided to the client. At the time of the finalization of the project, all core files will be transferred to the client as they will have complete ownership.
Content Creation & Population
Creating or populating the content to a website is not the responsibility of Visionary Web Studios unless specified previously. If the service has been purchased separately, the Visionary Web Studios will:
N.D.A. & Reputation Management Policy
Visionary Web Studios will maintain records and data of all tasks and projects in the case of misplacement by the client. A copy shall be provided to the client if required.
The customer representatives are available to answer all queries five days a week between 9 is to 5 pm. You can contact customer support between Monday and Friday every week. In the case that you wish to submit a query after business hours, you may do so through email. A member will get back to you as soon as possible the next day.
Technical Support Policy
Visionary Web Studios is a design consultancy and design service provider. We will develop and design the services that you require. Technical aspects will be included when the client purchases a service or a package through email and chat. The Visionary Web Studios will provide the client with the basic information regarding those services and the settings required to make those services are operational. However, Visionary Web Studios shall not provide detailed guides or installations of services. Services that are included but are not limited to are mentioned below:
There is no ongoing Service Level Agreement (S.L.A.) between the client and The Visionary Web Studios in terms of technical assistance or service outage unless purchased separately as an ongoing maintenance service.
The Visionary Web Studios will not be held responsible in any way for customer’s failure to execute, install or learn the usage of above said services on their end, as the responsibilities for those lie on the customer’s end.
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